Frequently Asked Questions

Our mattress topper is super popular amongst customers who have a mattress that is too firm and want to transform it to a softer feel. The topper will take pressure off your body without detracting from the support of the mattress. Customers also purchase our topper when they are somewhat happy with their current mattress, but want to take it to another level of luxury and comfort.

Yes you can.  You should place the electric blanket beneath our mattress topper and the heat will gradually seep through.

Creating a healthier sleep environment is crucial to experiencing a more restorative sleep.  There are no animal products used in our range,  you can machine wash and tumble dry our topper (in commercial sized machines) and they are hypoallergenic.  We go a step further by using HealthGuard protection to ensure it is anti-dust mite and anti-bacterial.

No, our microCloud Mattress Topper does not use any animal products. We use our innovative microCloud fibre blend which is vegan-friendly and cruelty-free.

Mattress toppers (also known as bed toppers) are designed to add a luxuriously soft layer of comfort to the sleeping surface of your mattress. The best quality toppers are generously filled, don’t go flat or sag easily and implement a ‘boxed’ design to create cells ensuring even distribution of filling throughout the topper.

microCloud toppers are designed to ventilate and breathe well by encouraging airflow. The construction of our topper consists of ultra-fine fibre filling (almost finer than human hair!), and a Japara cotton casing. This combination allows air to flow through easily, ensuring the mattress topper is temperature neutral. Various other mattress toppers on the market are made from foams, latex and ball fibre which are naturally dense materials and trap heat.

If you need to store your topper, we recommend vacuum storage bags (also known as ‘Space Bags’) which are readily available at large stores such as Bunnings and Big W. Do make sure that your topper is clean and dry before storage.

It makes perfect sense to protect your mattress topper from soiling. Our design team, combined with input from executive housekeepers, certainly believe that to maintain a topper in perfect, fresh, and healthy condition is just as important as doing the same for pillows and mattresses. Our mattress & topper protectors are perfect to be used as a complete protection for our toppers.

Most pillows in the market are either too soft or too hard, lack support or are not comfortable.  Our microCloud Hotel Pillow has a soft cradling feel whilst supporting your head and neck. It’s truly the ideal balance of support and comfort.

The king size is 20cm longer than the standard size pillow. Apart from the length, they are essentially the same pillow. The king size is popular at hotels and amongst domestic customers who have a king size bed as they fit the width better from an aesthetic perspective.  However, please be aware that king size pillowcases can be difficult to come by.

The pillow was designed to be used on every bed of premium hotels with high guest expectations. Guests have a variety of sleep positions and needs. Therefore, our pillow is designed to be suitable for side, back and stomach sleepers.  It has a soft pressure-relieving feel whilst also being supportive.

Yes. We have been supplying the accommodation industry with our hotel pillow for over 15 years. Some of the properties who select our microCloud pillow include Oaks, 8hotels, Meletos, Bells at Killcare amongst many others.

Our microCloud pillow has a soft feel for luxurious comfort, whilst being supportive for your head and neck. They are considered a medium loft.

After use, plump and fluff up the microCloud pillow to re-establish the loft. Always use a pillowcase and protector with the pillow. You can alternate the side of the pillow you sleep on.  Outdoor airing in direct sunlight is recommended. If necessary, microCloud pillows can be machine washed and tumble dried. See our product care page.

microCloud pillows are designed to be temperature neutral. Our fine fibre fill combined with cotton outer casing allows air to enter and flow easily.  If you squeeze a microCloud near flat, you will see just how much air is trapped in the pillow and how quickly it moves through the outer cotton casing.

Yes, they are free of any animal contamination (e.g. prickly feathers) and dust. In fact, microCloud pillows are fresh, hygienic and odourless too. As a bonus, every microCloud pillow comes complete with two quality stain-resistant, machine-washable protectors to conveniently keep microCloud pillows fresher for longer. We recommend the use of our protector for the best results.

Yes, microCloud Pillows are innovative as they do not use any animal products and are 100% cruelty-free.  Most conventional pillows use feathers or down which can be harvested via live plucking.

Please contact us directly so that we can understand your needs and establish if our mattress will be suitable for you. We then send you an invoice for 50% deposit and commence manufacturing. The balance will be due once delivery has been booked in.

We have purposely made the mattress to complement our topper. They work hand-in-hand together. Therefore you will receive our mattress topper and mattress protector complimentary with each mattress.

You will receive delivery to your bedroom. Delivery will be quoted depending on your location.   Contact us to find out more.

We hand make your mattress to order which typically takes 2.5 weeks.  Plus delivery time on top depending on location

Delivery to Western Australia and remote areas takes 10 to 20 working days whilst delivery to the Eastern seaboard and capital cities take 5 to 12 working days. Once your order is ready, we will liaise with you to provide a more accurate delivery schedule.

Yes, we can deliver your mattress direct to your room of preference as well as help you set it up on your base.  Some locations we can possibly assist with removal of your old mattress.

Please ensure you rotate the mattress every two weeks for the first three months. Rotation of the mattress should occur monthly thereafter. The microCloud Mattress Topper and microCloud Mattress Protector should be used with the mattress to ensure it remains fresh and clean all the time.

Please contact us and we will check if we can offer a removal service in your area.

Yes, each microCloud mattress is made to order and we can configure two long singles integrated with a zip-through centre join. This is a preferred configuration among hotels, motels, holiday houses and other rental properties ensuring flexibility and convenience for guest arrangements.

The microCloud mattress is designed to be used on any flat, stable and supportive surface. The base needs to have an equal amount of support on the edges and the centre. Wooden slat and ensemble bases are recommended.

Make sure your base is the same size as the mattress! Note that IKEA bed bases are a different size from the Australian standard bed size so may not be suitable for your microCloud mattress. Ideally you can purchase the microCloud base which is perfectly designed to complement our mattress.

Please contact us directly so that we can assist in tailoring a base to suit your needs.  

Download our brochure to view all the customisation options.

A standard base size and optional number of drawers is selectable at the top of the product page, to show the price.  For leg and height customisations we will provide quotes based on your selections.

For all capital cities, yes we can deliver to your bedroom, remove packaging, screw legs in and place mattress on base.

For all capital cities, yes we can deliver to your bedroom, remove packaging, screw legs in and place mattress on base.

 Yes,  our quilt is designed for all seasons use.  It is very lightweight, sleek and allows air to circulate well. This helps to regulate temperature all year round.  Our quilt is protected with HealthGuard making it anti-mould which is beneficial in humid locations.

A quilt one size larger than the size of your mattress will provide extra quilt drape.This is ideal for couples who may fight over the doona and allows less cold air to sneak in on either side. The extra drape also looks fantastic for bed presentation.  

Our quilt is 250GSM which means it is very lightweight.  The fibre fill we developed is thermally efficient, which means we don’t need to use too much filling to ensure you keep warm.

Fortunately, there is no difference at all. They all describe the same item. The word ‘duvet’ originated in Europe; quilt is the common term of reference in Australia; and ‘Doona’ is a brand name that has become a generic term for quilt.

Our design team researched the commonly used quilts and our research team investigated people’s likes and dislikes. What we discovered was that:

It was clear to us that a fresh new approach to quilts was needed, one that took into account people’s sleeping preferences.

The microCloud quilt is ultra-lightweight, has superb drape, is comfortably warm without overheating, allows airflow to assist with comfort, is odourless and has been tested for commercial laundering. The all-important HealthGuard treatment ensures protection against bacteria, moulds and dust mites. In short, the microCloud quilt has been designed specifically for hotel guests and the needs of the accommodation market in Australasia.

The microCloud quilt looks superb on the bed, especially when the popular triple sheeting method is used. Feedback from our many clients using these quilts has assured us that our design team have achieved their aims. Our quilt has a sleek appearance.

Yes, our quilt is vegan friendly. microCloud Quilts do not use any animal products and are 100% cruelty-free. Most conventional quilts use feathers or down which can be harvested via live plucking.

Our V Pillow is popular with mothers during and after pregnancy and for people who like to be supported when sitting up in bed.  Some customers also purchase our V Pillow as a sleeping pillow if they prefer a more supportive feel.

The V Pillow has a more supportive feel than our Hotel Pillow.  For a sleeping pillow we would recommend selecting the Hotel Pillow.  For a pillow to support your back and body whilst sitting up in bed, we recommend our V Pillow or European Pillow.

Cleanliness and hygiene is paramount.  Our V Pillow can be machine washed and tumble dried. It is free from any animal products, has HealthGuard application for dust mite resistance and anti-microbial and it is Oeko-Tex approved free from any harmful substances.

We call our V pillow jumbo or oversized as it is a very large pillow. The measurements are approx 76 × 76cm plus a 5cm gusset.

No, our Euro Pillow is not designed for this purpose.  Due to its plump, supportive nature it would put your neck in an awkward position.  They are ideal for back support whilst sitting up in bed.

Yes, absolutely.  Our European Pillow is especially popular amongst decorators and designers. It is industry size, measuring 65x65cm and plump in appearances.

Our European Pillow is machine wash and tumble dry tested.  It is recommended that you wash and dry the pillow in commercial machines.

A body pillow is an oversized pillow designed to provide support and comfort for various parts of your body. It will help to remove pressure off your elbows and knees, and can be straddled between your legs for improved spinal alignment.

Side sleepers typically get the most benefit from a body pillow, as it can relieve pressure between your knees and pelvis, give better spinal alignment and rest your upper arm comfortably.

The body pillow is also loved by soon-to-be-mothers by assisting with a more comfortable sleep posture. It helps to relieve lower back tension by supporting your pregnant belly.

The microCloud body pillow is a versatile tubular straight pillow measuring 148 x 48cm

Yes, every microCloud body pillow comes complete with two white cotton pillowcases.

The SheerBliss Luxury Travel Pillow has the same filling and the same great features as our hotel pillows.  However, the blend has been tweaked slightly to make it more supportive making it a versatile travel companion.

The main advantage is it allows you to take the comfort of your microCloud bed pillows with you. Our travel pillow is more versatile than other options as it can be use for back support, on the bed at your destination, on the plane, camping or at the beach.

Our Travel Pillow comes with a heavy-duty zippered storage bag with two carry handles. This is easily carried by hand as it’s so lightweight. You can even store your passport and other travel documents within the carry bag making them easy to access but also secure. Alternatively, the carry-bag handles can hook onto a strap of your backpack, briefcase or laptop bag.

If you want to store the pillow for long periods of time or stow it inside your luggage, then you can use a compression sack or a vacuum storage bag. This will not squash or flatten the pillow as it will bounce back as soon as you take it out of the bag.

Any situation where you’re on the move and your usual pillow is too large to bring with you. Customers have told us it is ideal for business travel, holiday, backpacking, camping, bus, plane, train, car, at the beach and even lying on the couch at home. It is also suitable for lower back support when you’re sitting.

We have one type of pillowcase only.  It is white with a light sateen square pattern.

Our cushion inserts are the perfect fit for your decorative cushion covers.  They provide a plump appearance whilst having the capability of holding the ‘chop’ look. 

In stock sizes include:
35 x 50cm
45 x 45cm
50 x 50cm
45 x 65cm
55 x 55cm
60 x 60cm

For our commercial and interior designer customers, we are able to do other sizes in bulk quantities only.  Please contact us for more information.

The ‘chop’ look is a common interior designer approach whereby you karate chop the top of the cushion to give it a dented appearance on top.  It creates a more interesting and relaxed presentation whilst demonstrating the soft comfort of the cushion.

Our protector is designed to go over the mattress and the topper, without detracting from the comfort. 

The top surface is a cotton towelling with excellent absorbent qualities. The bottom side of the protector is a smooth film backing, which will repel spills.

Yes, according to Australian testing standards, our mattress protector is considered waterproof.

Our Pillow Protector is designed to protect your pillow from general grime and light spills. It is not waterproof.

It is lightweight and soft to ensure it does not interfere with your sleep comfort.  You will not notice our pillow protector when you lay your head on the pillow.

No. Our protector is designed to allow air to pass through easily so that it won’t contribute to overheating.

Our quilt protector is not waterproof. It is lightweight, designed to protect your quilt from general grime and minor spills.

We recommend you use a quilt cover or triple sheet method over our quilt protector.

Many hotels select our quilt protector if they are dressing their beds using the ‘triple sheet method’.  If they adopt this method, there can be some exposed quilt that needs protecting.

Our bathrobe is designed to fit most people.   It is 123cm long which ensures it is never too short nor too long.  It has a generous width size and design includes waist tie and retaining loops for a snug fit.  One size; fits most women and up to size XL for men.

Terry towel cotton robes may look sumptuous but their loop threads catch easily and pull, very quickly making a robe look second-hand and not so new. Moreover, they are quite heavy and shrinkage may be a concern; factors that can make terry-towel robes a costly mistake.  Our bathrobe has a uniquely soft feel, is lightweight,  retains comfort wash after wash and does not experience the issue of pulled threads.

As with all microCloud branded products, we are dedicated to ensuring our luxury bathrobe launders superbly. Testing of the robe was undertaken at a first-class commercial laundry. Colour integrity, surface appearance, no shrinkage and softness retention all passed with ease.

Due to the fact that our robes do not shed fibres and are not the terry-towel loop style, there is never any problem with pulled threads. Your robe will look immaculate guest after guest; an important factor given first appearances are often the most critical.

microCloud filling is a unique blend of premium grade polyester fibre, designed to provide soft luxurious comfort like pure goose down.  It has the added benefit of being cruelty-free, hypoallergenic, machine washable, tumble dryable and more affordable than down.

We process our microCloud fibre in a unique way that creates a small crimp in each fibre strand. This allows the fibre to act like miniature springs for improved comfort, support, loft, and shape retention after being slept on.

microCloud filling has been extensively tested in the laboratory and field to ensure its loft matches that of down and far surpasses that of cheaper polyester fibres that become flat and lumpy quickly.

The OEKO-TEX^® Standard 100 is an independent certification system for textile products of all kinds which have been proven to be free of any substances which might be harmful to people’s health.

In order for an article to be certified and endorsed with the OEKO-TEX^® label, every part of it without exception must comply with the required test criteria – so not only the outer material and the sewing yarns but also accessories such as ribbons, cords and filling.

HealthGuard is a multifunctional Anti-Dust mite, Anti-Bacterial and Anti-Fungal treatment designed for use in bedding in order to destroy dust mite colonies that are known triggers to common health problems such as asthma and eczema.

HealthGuard has undertaken rigorous testing to ensure its safety for human use. HealthGuard is Oeko-Tex approved, which is an independent certification body that assesses product data and determines the safety of a product. HealthGuard has undertaken human patch testing at leading dermatologist laboratories and is deemed harmless to human health.

All the microCloud range can be machine washed. Please refer to the care label on your product for specific care instructions.

For bulky items, such as mattress toppers and quilts, we strongly advise washing at a local laundry which have commercial machines.

For full wash instructions for each product, please visit our care page.