Terms and Conditions

Please note that these terms and conditions apply to retail sales only.

Shipping & Delivery

Please note that if you place separate orders, separate delivery charges may apply. MicroCloud cannot consolidate these orders.

Delivery time

Every endeavour is made to get your order packed, dispatched and delivered to you ASAP. Please see approximate time frames below.

  • VIC & NSW - 3 to 7 business days
  • QLD metro - 5 to 8 business days
  • TAS - 5 to 8 business days
  • SA - 3 to 7 business days
  • WA, NT & rural regions - 10 to 12 business days

Please see the section Mattress and Base orders for delivery times specific to those items.

Please note that the time frames given above are estimates only and MicroCloud will not be liable for any failure to observe these delivery times or for any delay in receipt of your delivery. There may be delays in delivery times over public holidays.

In the rare case that you haven't received delivery by the end of the approximate time frame, please contact us for assistance.

Delivery charges

A delivery fee will be calculated based on the total weight of your order and delivery location. You can easily find out the shipping charge for items in your cart, prior to proceeding with an order, by entering your postcode in the side cart.

Delivery fee on mattress and base orders will be quoted individually.

PO Box deliveries

In some instances, we may be able to send your order to a PO box location, however you must first contact us directly for a quote and we will process it manually for you. A PO Box address cannot be used during regular checkout. Please also be aware that delivery may be more expensive if sending to a PO Box and that some items cannot be delivered to a PO Box.

Express delivery

Express delivery is available. For a quote please contact us directly.

Who delivers the order?

Timely and reliable delivery is just as important as the quality and comfort of our products. Although we use external companies, we understand that delivery is a key aspect of doing business.

We use trusted and reliable couriers including Australia Post, Toll, Fastway and Couriers Please.

Mattress and base orders are delivered via a select few furniture delivery businesses who are highly reliable and provide a great level of customer service.

International Orders

Yes, we ship worldwide! Please contact us for a postage quote.

As a guide:

  • New Zealand delivery takes 7 to 10 business days
  • Europe and USA delivery takes 10 to 16 business days

Pick up from store

We do not have a pick up facility. However, if your situation is urgent, and you’d like to pick up from our Melbourne address, please call us and we’ll see if something can be arranged for you.

For those who are rarely home to receive delivery

We understand that there are a lot of busy people out there and many who are at work all day. If this sounds like you, then we encourage delivery to a work address or delivery to parents/close friends address nearby.

If your house is suitable for a parcel to be left unattended, you can grant this authority by selecting the tick box in section 5 during checkout. We do not accept any liability if a parcel is lost or damaged as a result of being left unattended at your delivery address.

If you’re still unsure about your delivery options after reading this, or need to provide specific instructions to us, please contact us.

If you miss your delivery

If you’re not home when the courier attempts to deliver your parcel, a calling card will be left in your letterbox providing you with the option of collection from the local depot OR re-delivery. Specific details will be advised on the calling card.

If collection or re-delivery is required, this must be acted on promptly to avoid the parcel being returned to us. Any return back to us of non-collected items will be re-delivered at the customer’s expense.

Wrong address

If you have provided us with an incorrect address, please notify us immediately. The parcel will need to be returned to us if it has already been dispatched. We will use our best endeavours to arrange for re-delivery of the order to the correct address at your expense.

Mattress and Base orders

Each mattress and base is hand made to order, here in Melbourne. Production of each mattress and base takes approximately 10 business days.

Delivery to Western Australia and remote areas take approximately 10 working days whilst delivery to the Eastern seaboard and capital cities take 3 to 10 working days.

Our delivery team will pre-book a time with you to deliver your mattress and base. Delivery is scheduled within a 3 hour window on the agreed date. The driver will also call you as they are leaving their previous job.

We are unable to ship these items overseas unless you have a pre-arranged freight forwarder which will accept delivery of this order.

Risk and title

Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.

Warranty

This Warranty and Returns Policy is to be read in conjunction with our Purchase Terms and Conditions.

Manufacturer’s Warranty

MicroCloud provides a Manufacturer’s Warranty which operates in addition to your rights under the Australian Consumer Law. This warranty is given in addition to the Consumer Guarantees and does not exclude them.

If you believe a product you have received is faulty under this Manufacturer’s Warranty, please follow the procedure as outlined in the section How to make a claim under the warranty. Alternatively, please follow the process set out in the Returns under Consumer Law section.

What the manufacturer’s warranty covers - general

This warranty is designed to protect you, the consumer, from faulty workmanship and defects in the material, subject to the limitations below.

This warranty is not transferable and covers you only if you are the original purchaser and current owner of the MicroCloud product for which you are seeking recourse.

Warranty for Pillows / Pillowcase / Mattress Topper / Quilt / Robe / Protectors

This warranty applies to defects due to faulty workmanship or materials, subject to these limitations.

This warranty does not cover:

  • Natural settling and softening of materials;
  • Comfort preference;
  • Normal wear and tear;
  • Incorrect washing, drying or cleaning of the product causing defect; and
  • Physical abuse or damage, which includes but is not limited to: stains, smoke or water damage, soiled or unsanitary mattress, burns, rips or tears.

Warranty for Mattress

This warranty covers:

  • A visible level of dipping (caused by body impression) greater than 30mm on the mattress sleeping surface. This refers to an indentation that is visible and measurable when no weight is applied to the top of the mattress.
  • Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unravelling.

This warranty does not cover:

  • Minor imperfections and slight cosmetic flaws;
  • Physical abuse or damage, which includes but is not limited to: stains, smoke or water damage, soiled or unsanitary mattress, burns, rips, tears or damage from an insufficient base;
  • Any unsanitary condition or conditions caused by abusive activities;
  • Individual preferences relating to firmness, texture, comfort, etc.; and
  • Natural aroma from materials used.

Length of warranty

  • Mattress: 10 years
  • Topper: 3 years
  • Quilt: 3 years
  • Pillows: 2 years
  • Pillowcase: 1 year
  • Robe: 5 years
  • Mattress protector: 5 years
  • Quilt protector: 3 years
  • Pillow protector: 3 years

How to make a claim under the warranty

Please contact our customer service team directly through our contact page or via the details below if you wish to make a warranty claim:

Weil Nominees Pty Ltd
Address: Suite 1, 539 Highett Rd
Highett, Vic 3190
Phone: 1800 95 33 22
Email: info@microcloudbedding.com.au

We require a clear explanation as to what you feel the defect to be and photographic/video evidence demonstrating the fault.

Products will be carefully examined by our team against our quality standards to ascertain whether you have a valid warranty claim.

Return Postage

If we accept your warranty claim, you may be required to return the product to MicroCloud via post.

If you are required to return the product by post, you must incur the initial return shipping costs and if MicroCloud determines the product to be the subject of a warranty claim, you will receive full reimbursement of these shipping costs.

MicroCloud takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the purchaser until received by MicroCloud. Returned items must be sent by a prepaid method of shipping.

What happens to the warranty when your product is repaired or replaced?

Please note that any repair or replacement of a product under this warranty will not extend the original period of limited warranty on the item that you purchase, nor will the repair or replacement result in you being provided with a new limited warranty period (unless required by law).

Returns under Consumer Law

You are entitled to certain rights under the Australian Consumer Law which cannot be excluded. If your product is not covered by our Manufacturer’s Warranty, you may still be entitled to receive a repair, exchange or refund in accordance with the Australian Consumer Law.

If a product has a minor fault that may be repaired, we reserve the right to offer you a repair service at our cost in lieu of an exchange, refund or compensation.

In accordance with Australian Consumer Law, we will provide you with an exchange, refund or compensation at your election if a product has a major fault in breach of the consumer guarantees. These guarantees apply for a reasonable time after your purchase. Please note that we may not be able to offer a replacement or exchange on some products if there is no longer stock available, in which case you may accept a refund.

Please contact us directly with proof of purchase and details of the fault if you consider that you are entitled to a return under the Australian Consumer Law.

Return Postage

If we agree that your product may be returned under the Australian Consumer Law, you may be required to return the product to MicroCloud via post.

If you are required to return the product by post, you must incur the initial return shipping costs and if MicroCloud determines the product to be faulty, you will receive full reimbursement of these shipping costs.

MicroCloud takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the purchaser until received by MicroCloud. Returned items must be sent by a prepaid method of shipping.

Change of mind

If you need to make an alteration (e.g. wrong size) to your order once it has been placed, please contact us immediately.

If the order has not been packed or dispatched when we receive your request, we may be able to assist with your requested amendment.

If the order has been packed or dispatched already, you will be required to return the parcel to us and incur any postage costs. We will only accept returns of these items if the original packaging is intact and unopened.>

Once you have received delivery, if you are simply not happy with it, we do not accept a return or refund for change of mind.